FAQs

  • Q. How many stories will I receive each month?
  • A. It will depend on which collection you have chosen, e.g. our LM Montgomery collection is 2 stories a month.
  • Q. Which countries do you post to?
  • A. We post the letters to all countries that have a mail service.
  • Q. How much is postage?
  • A. Postage is included in the price, for all countries.
  • Q. Can I pay in my currency?
  • A. Yes, just scroll down to the bottom and change the currency selector.
  • Q. When do you post the letters?
  • A. We post out the letters on the 1st and 15th of each month.
  • Q. What if I haven’t received my latest letter?
  • A. Please send us a message (mail@thestoryletters.com) and we will get another one out to you as soon as possible. Also, due to Covid, most postal services are a bit delayed, so please allow some extra time for mail to arrive. We post out of Australia so mail will take a little longer if you are overseas.
  • Q. Can I join at any time of the year?
  • A. Yes, we will start your subscription with the first letter in the collection that you have chosen, and will send out a letter each fortnight for a whole year or until you unsubscribe if you decide the letter subscription is not for you.
  • Q. Can I pay for a year instead of monthly?
  • A. Yes, you can choose to pay for a full year up front if you prefer.
  • Q. Can I order a subscription as a gift for someone?
  • A. Yes you can, add their name and address in the "Who are we sending the letters to?" section on the checkout page.
    • Q. What if I move house?
    • A. Simply send us an email (mail@thestoryletters.com) and we will update the address in our database.
    • Q. What if I have other questions?
    • A. Feel free to drop us a message (mail@thestoryletters.com).